Pesquisas recentes

Sem pesquisas recentes

Liva Karlivane's Avatar

Liva Karlivane

Entrou em 28 de mai. de 2021

·

Última atividade em 16 de out. de 2021

Seguindo

0

Seguidores

0

Atividade total

2

Votos

0

Assinatura

1

VISÃO GERAL DA ATIVIDADE

Atividade mais recente por Liva Karlivane

Liva Karlivane criou uma publicação,

Publicação Developer - Zendesk APIs
Chat departments: Status or Operating hours via REST API

Hi!

I am looking for a way to retrieve either Department status (Online/offline) or Department Operating hours via REST API. 

The problem is that Real Time Chat API agents/agents_online will retrieve that agents are online in a specific department even if the department is offline by the Operating hours schedule.

Chat API /departments endpoint do not seem to contain these settings.

Is there any way to:

  • Retrieve current status of a department (Online/offline taking in consideration all factors that can affect it) or
  • Access department Operating hours as set up in Chat --> Account --> Operating hours via REST API?

 

Publicado 17 de mar. de 2021 · Liva Karlivane

0

Seguidores

2

Votos

1

Comentário