Daniella Gotsi

Hello,

When uploading a large attachment in a side conversation, there is no indication that the file is uploading . This results in thinking that it the upload is not successful as there is no indication that one should just wait. (I opened up a new ticket to send the attachment and here too I realized that it took some time, but understood it was due to the file size because of the progress status bar).

Might be valuable adding a progress bar for uploading attachments in side conversations as well. 

Thank you

Hi Zac, 

And thanks for following up on this!

I will agree with CJ that while there have been some changes in this space in the last couple of months, this specific issue was not addressed by the changes, while it could have been had the notifications moved slightly to the left. 

Personally I don't give any notice to these notifications and don't find that they add some value. I guess they exist since a ticket does not update instantly? (in which case the right arrow would not operate for some seconds anyway). 

I have been using the shortcut ctrl-alt-j that Nicole suggested quite a lot (which actually does work instantly, canceling what I said above), though not everyone may know this, and it's also a bit annoying when I change keyboard and need to rewire my brain since keys may be different (e.g Magic Keyboard vs Windows one).

Thanks again

Hi there,

I had posted the exact same improvement request, which I'm sharing here instead of having a new thread.

Often there are more than one notification as well, and one does not win much by trying to close them in the meantime (since they will disappear a split of a second later). Still, it is a bit annoying.

This notification could be displayed somewhere where it does not obscure other buttons, or disappear more quickly. 

Thank you for considering this change. 

Hi Nicole, 

Sure I can do so. You can close this thread!

Thanks

It's also not too easy to distinguish between the 'Subject' and body of the conversation

Hello,

I would like to submit an improvement to the tool. Currently, when a change is made to a ticket status, there is a notification displayed on top of other utility buttons such as the '>' next button. There is a delay until this message disappears before one can click on Next, so one has to close one or more if more appear. 

This notification could be displayed somewhere where it does not obscure other buttons, or disappear more quickly. 

Thank you for considering this change. 

Regards,