Josef Prandstetter
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Atividade mais recente por Josef Prandstetter-
Josef Prandstetter criou uma publicação,
Feature Request: Short & Easy number for Community Posts (used as Ideas Portal)
Feature Request Summary: We are a software company and we use Zendesk Gather as an Ideas Portal so that customers and partners can submit feature requests and change requests to product managemen...
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Josef Prandstetter comentou,
Alina Wright This is a nice improvement, which make only sense - at least in our scenario - if Light Agents can see their own comments in the Helpcenter - see our community post:Light Agents commen...
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Josef Prandstetter comentou,
Jacquelyn Brewer This sounds like a really great option!We manage our in-house IT helpdesk in a Zendesk instance in addition to customer support and this is certainly useful there. However, there i...
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Josef Prandstetter comentou,
Brett Bowser: Is Instant Search supported from the beginning? Can you give a very rough timeline for federated search support?
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Josef Prandstetter comentou,
Jonathan Aniano I have been following this article with interest for the last few weeks in order to make a decision based on them whether or not we should proceed with the Flowbuilder evaluation wi...
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Josef Prandstetter comentou,
Jonathan Aniano Thank you in advance for taking the approach of listening to feedback from us as customers.The following questions came to me spontaneously while reading your post: Can you please ...
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Josef Prandstetter comentou,
Support for "Direct messages" would boost this feature for our daily operations - mainly in these scenarios: Support requesting assistance by a dedicated developer from R&D If the support has to c...
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Josef Prandstetter criou uma publicação,
Zendesk Support Bar: Icon fill color now not consistent between standard and custom apss
Zendesk recently changed the icon fill color and now the fill colors of the icons are no longer consistent: Until now, all icons had the same fill color as the two icons at the end. However, this ...
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Josef Prandstetter comentou,
+1We need a custom ticket field to open our ERP system and jump directly to all details for end-user or organization.
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Josef Prandstetter comentou,
Any news on this feature request yet? We now have another use case where we would urgently need this feature:We are currently implementing a download portal for our various product lines via corres...