Josef Prandstetter
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Atividade mais recente por Josef Prandstetter-
Josef Prandstetter criou uma publicação,
Zendesk Support Bar: Icon fill color now not consistent between standard and custom apss
Zendesk recently changed the icon fill color and now the fill colors of the icons are no longer consistent: Until now, all icons had the same fill color as the two icons at the end. However, this ...
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Josef Prandstetter comentou,
+1We need a custom ticket field to open our ERP system and jump directly to all details for end-user or organization.
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Josef Prandstetter comentou,
Any news on this feature request yet? We now have another use case where we would urgently need this feature:We are currently implementing a download portal for our various product lines via corres...
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Josef Prandstetter criou uma publicação,
Support for depositing a text template for new posts
Feature Request Summary: By means of a pre-filled template, end users should be clearly encouraged to provide information in a structured form. Description/Use Cases: We use Zendesk Gather to c...
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Josef Prandstetter comentou,
It would be great to search in the field "Role" for multiple keywords with an OR operator.Our use case is to search for users with the role "admin" or "agents". The ideal case would be to implemen...
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Josef Prandstetter comentou,
I'm not sure it this a feature request or more a bug report. If we use the search field "Suspended" - doesn't matter if we set it to "True" or "False" in the result view the field/column is always ...
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Josef Prandstetter comentou,
We are avid users of Zendesk's “Advanced Search” app, which has been very helpful to us. Are there any plans for the "Role type" and ”Custom role ID” field to be available not only as a result fiel...
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Josef Prandstetter comentou,
@... Thx for the update; for our use case, tags unfortunately do not add value.In our company, we would really like to use Zendesk Gather much more for the workflows described above, but without ad...
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Josef Prandstetter comentou,
We would also like to create tickets views with a condition on the ticket subject.
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Josef Prandstetter criou uma publicação,
Implementation of an optimization to prevent light agents from mistakenly using CC functionality when logging in tickets via HelpCenter
Feature Request Summary: Light Agents should have CC functionality available when they log a ticket via HelpCenter or please implement one of the other listed alternatives below. Description/Use...