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Julie Hansen

Entrou em 28 de mai. de 2021

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Última atividade em 16 de out. de 2021

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Julie Hansen criou uma publicação,

Publicação Q&A - Tickets and email
When I answer a ticket, the answer/mail never gets to the customer

Hi, 

I have a problem. When a new ticket is made from a customer contacting me and I answer, the answer sometimes doesn't go through.

The answer I send never gets to the customer, not even in their spam filter. I tried several email domains, and there is no pattern lik it's only @hotmail.com or @live.com that doesn't recieve an answer or something like that. 

I don't know if it's a bug, but it is a big problem because my customers doesn't get my answer.

 

Publicado 08 de abr. de 2021 · Julie Hansen

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