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Jacob Kjeldahl

Entrou em 08 de fev. de 2022

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Última atividade em 31 de mar. de 2022

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Jacob Kjeldahl comentou,

ComentárioTicket management

Hi,

In the last item in the section "Understanding how ticket sharing works" there is a link to a support article "Can I rename an account where a ticket sharing agreement is setup." which is unfortunately broken (404).

Is that article available somewhere else? 

I have a multi-brand setup where I have to change the main brand to a new and I would like to know whether that means I have to reestablish the sharing agreements. I guess I have to as would also like to change the name of the account.

Another question if I have to reestablish a sharing agreement the old tickets will no longer be sync'ed, but will they still be associated with the original sharing agreement on the receiving end?

/Jacob

Exibir comentário · Editado 31 de mar. de 2022 · Jacob Kjeldahl

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