Nigel
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Nigel comentou,
Chiming back in here, I think all that is really needed is for each ticket to have a dedicated email address (which it already does) and if an agent (who has access to that ticket) forwards an emai...
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Nigel criou uma publicação,
Ability to forward emails into an existing ticket
Would really like the ability to forward emails directly into an existing ticket. This is what I’m trying to achieve: Support ticket is created for a customer There is back and forth corresponde...