Daymon Nin

1. Comunidade
2. Feedback - Ticketing System (Support)
3. [Closed for comments] Add or Edit Tags on Closed tickets

+1. Could not agree more. The lack of response or explanation form Zendesk on this is deafening. I've never seen them actually explain that ITIL standards are the reason for not doing this - it's b...

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• Daymon Nin
• Criado 25 de maio de 2016 22:28
• 1 voto

1. Comunidade
2. Feedback - Ticketing System (Support)
3. [Closed for comments] Add or Edit Tags on Closed tickets

+1   This is a severe limitation which ruins our ability to analyse tickets retrospectively. It makes using insights a bit a of joke.

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• Daymon Nin
• Criado 24 de setembro de 2014 12:01
• 2 votos