Jeanne Howe

Rafael,

The ticket has been closed as "Not Planned" I doubt ZenDesk is even looking at the comments.

We have stared looking at alternatives.

Jeanne

Yuri,

That is disappointing. It leaves us having to re-evaluate whether or not we can support this integration or if we should consider other tools/options.

Jeanne

Any update on this issue?

Yuri,

Each of our clients have their own ZenDesk installation. They pay for it, they own it. We support these clients by pulling tickets into our JIRA instance. While we do have permission schemes in JIRA to "separate" the two client projects, our developers support both clients.

Since my company does not "own" the ZenDesk domains, there is no way to merge the two domains into a multi-brand.

Jeanne

Yuri,

Setting up a multi-brand is not an option for us. We support mulitple clients, each client has their own domain. Security issues and proprietary information means there is no way to "combined" these clients into a multi-brand. 

What is your recommendation for those of us that support multiple clients now that you have dropped this functionality?