Zach Johnson

1. Comunidade
2. Feedback - Ticketing System (Support)
3. Allow end users to update fields after ticket is created

+1 Why can't end-users update ticket fields if a field needs to be changed? Obviously this should be configurable (editable/not editable) when the ticket field is created.

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• Zach Johnson
• Criado 16 de setembro de 2016 16:52
• 2 votos

1. Comunidade
2. Feedback - Ticketing System (Support)
3. Add end-user as CC via Trigger or Automation

Wanted to make sure everyone on this thread aware of this: https://support.zendesk.com/hc/en-us/articles/215587317-CCs-for-end-users-on-Help-Center  

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• Zach Johnson
• Criado 15 de abril de 2016 18:05
• 0 voto

1. Comunidade
2. Feedback - Ticketing System (Support)
3. Add end-user as CC via Trigger or Automation

Why does this have to be tied to a user? A lot of the notifications that need to be sent out are just so other individuals are aware of the requests that have been opened. If a request needs to be ...

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• Zach Johnson
• Criado 26 de outubro de 2015 19:33
• 1 voto