Carmelo Rigatuso
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Atividade mais recente por Carmelo Rigatuso-
Carmelo Rigatuso comentou,
Dan R. Bold of you to assume I have any sanity left to preserve ;) Thanks for the tip on the byte limit workaround, I'll check it out.
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Carmelo Rigatuso comentou,
I'd like to add my plus one here. Everything related to user management should be on the same page. All the options that are on the user's page in Support should exist in the user's page on the adm...
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Carmelo Rigatuso comentou,
Do you use triggers or automations more? Why? Triggers way more. There are only a set number of time-based events that I need to take care of. most of the time, I need to apply actions to real-t...
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Carmelo Rigatuso comentou,
Walter When I try that, I get no errors when saving my trigger, but I get an error in the email notification: BUT!!! double-quotes fixes it! {% if {{ticket.ticket_field_123}} < "3000.00" %}{{ticke...
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Carmelo Rigatuso comentou,
Hi Walter, It's a decimal field, but I'm not sure what that has to do with comparison operations. 4 or 4.0 should never evaluate to greater than 3000.
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Carmelo Rigatuso comentou,
Hi, I'm having trouble with evaluating the value of a decimal field. No matter what I do, if I try to compare a value, it only evaluates on the first digit, so 4, 40, 400, and 4000 are all greate...
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Carmelo Rigatuso comentou,
Is there any way to display the text contained in the dropdown field, instead of the tag? Replying to customers with something like "Thank you for selecting super_awesome_prem..." looks really ugly...
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Carmelo Rigatuso comentou,
Me too, very important metric.
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Carmelo Rigatuso criou uma publicação,
Tracking Side Conversation Child Tickets
We would need to track who is creating side conversation child tickets from the original ticket and then to which group it was created. Ex: Original ticket ID, original ticket assignee, original ti...
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Carmelo Rigatuso comentou,
Same! Would value this as well.