Rina

I'm afraid not Afton Rupert / Afton Rupert - sorry didn't know which tag you were as there were two without images

Gonna request an update on this @... (tagging Aaron Mitchell, Chad Susa (Gravity CX - Zendesk Partner), Simon Blouner (midlertidig) Dan Cross but can't tag Kris - not sure of which Kris to us lol!)

The last update in September didn't give much insight, so I wonder how this has progressed please - can we have some news? We want to make our messaging experience much more user friendly however our customers are still stuck in loops due to a lack of 'return'/ 'start over' feature and this is a recurring complaint for most

Thanks

Elaine Hi there! Sorry I didnt' make myself clear - we have a dashboard, but I don't know from what report/ or dataset the dashboard originates. How do I find that out, to then check the 'last updated' part. I believe the Dashboard was made by Zendesk as a Beta test a while ago, and it's linked to Live data

Any chance we can get some data in response to 000000 Danjoint 's point here? My team are relying on the hourly report in Explore to establish whether targets are getting met - however frequently they are not reliably seeing updates within a timely manner, so it's not possible to know until the day following. Hope you can help!

Agreed Nickolas Burger - the audio is disruptive and causes issues when on call.

Rohan Gupta Thanks for this update. For those of us who do not use Omni-channel routing, what options do we have?

Is it possible to generate a trigger that auto-pins a specific article or number of articles to a ticket that comes into the New list?

It would be useful to agents where 'close my account' is mentioned, so it's the first article they see upon looking in Knowledge base for the process we follow

Rohan Gupta shame I have heard no further update from you since January of this year.. (see above comments)

Widson Reis Hi there, where are we at on the roadmap since a year ago please?