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Joe Faurote

Entrou em 02 de jun. de 2022

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Última atividade em 12 de jan. de 2024

Zendesk Luminary

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Joe Faurote comentou,

Comentário na comunidade Q&A - Users, groups, and organizations

I don't think this was possible prior to the rollout of the new customer profile page experience that is currently in beta.  Prior to that you could only define one organization per user, now you are presented with the following

From there select Customer details

Scroll down to Organizations and select Add organization

Enter the additional organizations for the user.

One important thing to note is to make sure you understand and choose the viewing rights for the organization in the organization panel to avoid any unwanted behavior.

None of this is automatic of course and will need to be performed manually for each additional organization you want to make the user a member against.

Exibir comentário · Publicado 12 de jan. de 2024 · Joe Faurote

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Joe Faurote comentou,

ComentárioAdditional ticket channels

Was there a change made recently that strips HTML tags, specifically table formatting, from support tickets?  We use these heavily with our internal comments for example to send lookup tables automatically for warranty determination and over the last week they've disappeared and things look horrible now.

Exibir comentário · Publicado 02 de jun. de 2022 · Joe Faurote

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