Dana Martell
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Atividade mais recente por Dana Martell-
Dana Martell comentou,
+1 this feature is a must have to track the success of our phone line IVR and forecast call volume shifts as we make changes to our menu
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Dana Martell comentou,
+1 to separate ticket access by brand For compliance and regulatory reasons it is a necessity to be able to separate access to tickets by brand for each separate company managed in one Zendesk inst...
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Dana Martell comentou,
+1 - This should be an admin setting for the whole account.
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Dana Martell criou uma publicação,
Agent Workspace: Notification when chat is transferred to agent
ConcluídaZendesk should present the accept button when a chat is directly transferred to an agent (like how it is when transferred to the group/department). Agents need to "accept" the chat and be notified ...