Nick Haller

Hello! 

Nick from Opsgenie support here. For the Zendesk app, you will want to actually use the API key from a global API integration - which means the integration is assigned to [No Team]: https://support.atlassian.com/opsgenie/docs/integrate-opsgenie-with-zendesk-app/

 

If this does not work - I'd suggest deleting the Opsgenie app, add it again from the Marketplace, and use the API key from a global API integration in the token field, then retest!

We also have a prebuilt Zendesk integration which is also something to consider when integrating OG << >> ZD: https://support.atlassian.com/opsgenie/docs/integrate-opsgenie-with-zendesk/