Stacey Jackson

From my perspective, I use ZenDesk all day, every day.
Because of the volume, I'm continuously checking to see if the requestor has updated the ticket with a new comment or if it's an older "Updates to your tickets" that I've opened twice already, thinking it was a new comment.

It's to the point where I need to keep, at minimum, 6 tickets open, so that I can click through each ticket and check for updates.

Having the ability to clear items in "Updates to your tickets" would save considerable frustration and time.
Even as Benjamin suggested, if it changed colour. Something to acknowledge it had been dealt with.