Sarah

Ifra Saqlain Neither, we are using Mink:

Hi Ifra, I am trying to implement this sidebar in our help center and I'm getting an error saying source_filters and type_filters do not exist. We are using the Mink theme 2.6.2. Any help would be appreciated, thank you!

Hi Ronald, thanks so much for your suggestion and quick reply! I actually got the script to work, I was placing it in the incorrect place. 

I am also not able to use either snippets of code. The text displayed within the div is not displaying at all. The reason I need this to work is so that I can have only one article that displays content for our customers, but display additional content within the same article that is specific to employees only. This will remove the need to keep one internal article for employees and one external article for customers.

Any help would be greatly appreciated, thank you in advance!

Here is what I used in my script.js file:

var orgs = HelpCenter.user.organizations;
for (var i = 0; i < orgs.length; i++) {
  if (orgs[i].name == 'thread research employees') {
   $("div.thread_employees").show();
  }
}

Here is what I used in my style.css file:

.thread_employees {
display: none;
}

Here is the HTML code that I am using in articles:

  

  

    Test
  

  

    
Jira Ticket: 1520479

  

I would like to add my name to the list. Our Knowledge Base is set up for various user groups, which are based on roles. Since we don't know what role the user is that is signing up, we would like to be able to modify the sign up page so that we can ask them what role they are so we can surface the proper knowledge to them. 

Does anyone know if it's possible to develop a skin or widget to go overtop the Zendesk sign up page so we can collect the information we need?

I would also like the ability to customize the "follow" email that gets sent to end users. Is there any update on this feature? Thanks!