Saad Benryane

I believe this feature should be the highest priority in the Roadmap.

We have over 30 agents using Zendesk complaining only about that feature, added to all the testimonials within this thread, it goes without saying that a tool for support ticketing should notify agents when a new or updated ticket needs attention.

Browser notifications are a standard on all modern browsers now and should be easy to develop.

As the product owner for my team, setting up Zendesk Notification Apps available in the Marketplace has proven to be unsuccessful.

Many of the Apps do not work consistently, I believe that if Zendesk makes this feature native, it will prevent many workarounds proposed here, which are also not as ideal as the native solution.

Thank you for listening/reading!