Tony Maninha

I had the chance of helping ZenDesk design their KCS App and we are doing a BETA now. Really exciting stuff to streamline and enhance the publishing process using KM best practices. Not perfect, but a very good work in progress.

Besides Christian's comments on the multiple categories issue, I still think that that feature is a must have and a basic requirement for any KB. ZendDesk needs to seriously consider on making that feature available.

Christian,

 

There is a disconnect here.

You need to get together with Dave and get this figured out. You guys need to connect and be on the same page.

I don't need a ticket for this.

Back to the subject, I was told by you guys that this was a high priority, it looks it's not.

Everybody is asking for this because this request is basic functionality, maybe the biggest bug and miss you guys have in the software.
Maybe your priorities are not in sync with the customer's needs.

Christian,

It is a bit disappointing because there were a lot promises under delivered.

We had a meeting at your HQ's and the impression was that this was coming soon, here you stated that it was not even being considered and has the thread grows the speech is changing a bit.

Also we were promised to have the KCS widget you showed off to be delivered last week, even if it was on a beta stage. I have a KCS workshop next week and I have no idea how am I going to proceed with our initiatives without that capability.

Christian,

I am really confused because the conversation we had, I thought that was coming soon. That is a major road block for us. I thought that ability to post an article to multiple categories was just around the corner...

Christian, not having the ability to have this function creates duplicate content.

This function is the most basic one included on any software of this kind. I am puzzled with the fact that it's not even in the roadmap to be released soon...