Thomas Bouw
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Thomas Bouw comentou,
+1 We recently started working with Zendesk as well and provide support for a lot of different Brands (+10). One of the things we miss in the Dashboard is what brand the ticket has been assigned t...
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Thomas Bouw comentou,
Hey there, It there a way to filter out Help Center content based on a brand? We have a customerdesk that supports about 10 different webshops where lots of content is overlapping, but there are...
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Thomas Bouw comentou,
@Matthew, I tried this the first time while experimenting with the triggers and macros, but for some reason the light agents still ended up being in the CC. I might have made a mistake back then, ...
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Thomas Bouw comentou,
We just started implementing Zendesk in our Customerdesk and I'm currently setting up the basis workflow, triggers and macro's. We will be the only department working directly with Zendesk. All oth...