(Suspended) Darla Baker

18 months since the word was that this feature was in the works.  

The dashboard drives me crazy because I can't see the customer.  There have been many reasons posted here for driving others crazy.  

The solution is to 1) make it customizable; or 2) allow an agent to set a default view.

Obviously we don't know the effort required to make either of these changes, but the criticality is high.  

Zendesk this is your agent front door.  And we're telling you that your first impression sucks which then makes us suspicious of the entire product.