Maxime Vannier
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Maxime Vannier comentou,
@Steve You've probably never used Helpscout. One article can be found in several categories and that's an easy thing to do. So when you search for an article which has been posted to multiple secti...
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Maxime Vannier comentou,
@Steve To the eye of a customer, it's not repeated content as they only go through the category they need for the product they are using. If I use links instead of multiple articles, I should direc...
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Maxime Vannier comentou,
@Christian We are developping a SaaS with a rather complicated administration and a knowledge base that goes with it. To use one of our "app", you need to create a project. In this project, you ca...
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Maxime Vannier comentou,
@steveWe have 5 different features that need the same second and third steps to be activated. It makes perfect sense to have the same articles displayed 5 times in my helpscout knowledge base.
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Maxime Vannier comentou,
I was about to choose Zendesk but this topic made me think twice about it. I can't imagine myself having to copy past the same article 5 times. This feature has been asked since 2012!