Thomas Whipps
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Thomas Whipps comentou,
@Jake Holman - That solution would work for my case in particular if I could select "...And add comments" for individual end-users. I don't want or need everyone in the org to be able to see and c...
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Thomas Whipps comentou,
@Jake Holman - The way that we would implement the CC trigger is not so much to micromanage, but to allow better communication. Right now I am able to let our Tech teachers view all tickets in the...
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Thomas Whipps comentou,
+1 to this... I run the help desk for our school district and have a need for this functionality to exist. We have 6 schools in our district and have one agent for every two schools. We also hav...