Joe Hettinger

I agree with Dave, this would be a huge benefit to be able to add a cc based on a trigger. 

In our case we have customers that require us to CC in a specific person anytime one of his end users opens a ticket. So if Organization = X then CC in a specific person.

I agree with Dave, this would be a huge benefit to be able to add a cc based on a trigger. 

In our case we have customers that require us to CC in a specific person anytime one of his end users opens a ticket. So if Organization = X then CC in a specific person.

Chris, funny you say this. I opened  a case for this issue about a month ago and was redirected to this forum topic. But Rodney was cool and did not immediately close out the case like most ZD reps do. Then I get this email from ZD saying:

Hi there

Just wondering if you've had a chance to review the latest update from Rodney, the Customer Advocate assigned to your support request?

Seeing that this was is yet another feature going no where I replied :

+1 for Rodney Lewis for not immediately closing out my ticket like most ZD reps do.

 -1 to ZD for yet another feature that is planned with no date in Site.

Go ahead and close out this ticket as “another feature request I will probably never see.”

And yet again the disappointment bell rings.

We have IT Managers that need to be copied n every time one of their employees sends us a ticket. So please add the ability to add end users to the CC through a trigger.