Lori Marra
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Lori Marra comentou,
I 100% agree, administrators need the power to edit 'closed' tickets. it's our data, and we need to be able to modify it appropriately to allow for meaningful analytics (that we pay extra for).
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Lori Marra comentou,
We are a new user of the tool and as we implement and understand how we will best use the system, we have easily found some ways to improve during the first month. As a result, our analytics are a ...