Hi Zendesk Support,

Not sure if this example was already brought up as a possible use-case, but I've recently discovered that a newly enabled field was improperly set with a default value (when the default should have been null) and we didn't catch this for a few of weeks. We have a heavy influx of tickets so a couple hundred made it to "Closed" status with an incorrect value populated before the issue was remedied. I would love to go back to those closed tickets and simply update that field to "null" so our reporting is correct but the limitation of "No editing on Closed tickets" is a problem. Please consider this example, if you haven't already, in your discussions to allow for tickets in Closed status to be edited. Thanks!