Ben Wilcox
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Atividade mais recente por Ben Wilcox-
Ben Wilcox comentou,
I would also really like a way to specify the form via the URL as well. For example, if I want to have a link that a person can click on that would open a Problem ticket on the agent side vs an In...
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Ben Wilcox comentou,
I have a new project I'm working on for our Creative department that wants to have a unique project number for each project request that goes through Zendesk, and they want their own project number...
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Ben Wilcox criou uma publicação,
Feature Request: Allow View Condition for all Requester roles (Such as Requester IS [end user account name])
I tried to help our Service Desk manager create a view that would allow him to see all the tickets of one particular store that was having issues. He had wanted a simple view to be able to monitor...
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Ben Wilcox comentou,
It could be there is another duplicate feature request for this which is why there are no comments on this feature request yet, but if there's not, I'm happy to offer some to get the ball rolling! ...
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Ben Wilcox comentou,
So we're over 10 years from when this was requested and there were promised responses. Can we get an update to where this is on the roadmap? Is it on 2023's, for example? Would love to see this.
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Ben Wilcox comentou,
Apologies if there's another thread for this, but what I'm looking to do is have a multi-select field where the condition (or is there a way to do this with some other kind of business rule?) that ...
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Ben Wilcox comentou,
This is pretty insane to me, as a former ServiceNow admin. Other tools let us sort views based on subject, caller, etc. Why on earth would Zendesk make the decision to remove the ability to sort ...
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Ben Wilcox comentou,
Totally agree with Kal Bentley's remark. I would add, in addition, that the 'reliance' on third party apps to do what Zendesk should do natively has a performance impact I don't see discussed much...
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Ben Wilcox comentou,
Here are just a few use cases and parameters around the desired ability to edit closed tickets hang on for us. 1) The default group when you add someone in as an Agent is (as they have to be a memb...
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Ben Wilcox comentou,
This is a pretty good area of frustration to me as well. I was tasked with looking at a problem with a scheduled dashboard delivery only to find I couldn't find it. To me it didn't exist. I had ...