Melanie Gapany

I have tried disabling both "Agent comments via email are public by default" and "Make email comments from CCed end users public (not recommended)" in my admin panel and I am still prompted to uncheck the box upon merge. Even tried signing in and out, clearing cache, doing a hard reload. 

I even looked to see if it is possible to update the ticket trigger for this, but nope, it's an all-or-nothing situation. One of these things need to become an option. Preferably just give us a setting to uncheck this box by default. It is RIDICULOUS to depend on agents to do this, it slows down their workflow, leads to human error, and confuses our customers. 

7 years and counting. FIX THIS

Adding my voice here. Would be wonderful to display caller ID for our business.

Literally just here to add my voice to this. follower_agent_xxx doesn't even produce a result on my views at all so this filter view doc isn't even correct.

This needs to be added to the feature roadmap.