Jakob Forswall
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Jakob Forswall comentou,
We have the same need. In addition to this we want to be able to set this at any time. This is based on that we have several different support adresses covering different kind of support (e.g. orde...
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Jakob Forswall comentou,
In our case we auto-assign some of our new tickets to some of our agents via triggers, i.e. nobody has had a look at the ticket, still the ticket is considered as open according to Zendesk. We woul...