Willie

Thanks Ahmed Zaid! I played with it a bit and this did the trick! You can disregard my last message. 

Best,

Hi, 

I'm attempting to update the text of the web widget in the bottom right. Currently, the text displayed is "Help", but we would like the text "Chat." 

I've been directed to this article: https://support.zendesk.com/hc/en-us/articles/4408827579034-How-do-I-change-the-text-on-the-widget-button-on-my-website- where it is stated that the default available selections are "Help" "Support" or "Feedback". 

For further customization, I was directed here: https://support.zendesk.com/hc/en-us/articles/4408832257562#topic_chz_bbq_mx where I can see that I'm supposed to change the chatLabel setting of the launcher object. 

From there, I was able to find an example here: https://developer.zendesk.com/api-reference/widget/core/#launcher 

However, I'm not sure where to input this command. Do I just add the script tags to the raw code of my guide someplace? Or is there some way I can send the data with the API using cURL like many of the other endpoints?

When using the code above, the language dropdown in our footer is not collapsed. Any tips on where we're going wrong? 

Code: 

Link: https://help.crunchyroll.com/hc/en-us 

Screenshot: 

 

I'm getting some very strange behavior when attempting to make a call to an API endpoint from within a custom ticket sidebar app. Any help would be appreciated! 

client.get('ticket.requester.id').then( requestID => {
var requester_tickets_url = "https://crunchyroll.zendesk.com/api/v2/users/" + requestID['ticket.requester.id'] + "/tickets/requested.json";
console.log(requester_tickets_url);

var r = new XMLHttpRequest();
r.open("GET", requester_tickets_url, true);
r.setRequestHeader('Authorization', 'Bearer ' + oauth_token)
r.send();
r.onreadystatechange=(e)=>{
console.log(r.responseText)
}

});

The console returns the following error:

 Access to XMLHttpRequest at 'https://crunchyroll.zendesk.com/api/v2/users/1380055993/tickets/requested.json' from origin 'https://162861.apps.zdusercontent.com' has been blocked by CORS policy: No 'Access-Control-Allow-Origin' header is present on the requested resource.

Additionally, per the instructions, what should I put as the "redirect_url" when the app is being run from the ticket sidebar? 

Thanks!

------------------ 

Update: Issue is Resolved. Seems like using an Oauth key from the following locaiton did the trick: https://developer.zendesk.com/requests/new rather than Admin > Channels > API > Oauth