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Craig VanDeVenter

Entrou em 28 de mai. de 2021

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Última atividade em 16 de fev. de 2023

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Craig VanDeVenter comentou,

ComentárioSecurity and user access in Zendesk Support

Dwight Bussman this is great!  Thank you for this!

Exibir comentário · Publicado 06 de jan. de 2022 · Craig VanDeVenter

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Craig VanDeVenter comentou,

ComentárioSecurity and user access in Zendesk Support

I would like to port the audit log into a monitoring system to alert my team if certain changes occur.  I don't see that anyone has asked this question just yet.  I'm not asking for report or filtering.  I'm asking if anyone has ever, or knows anything out there, that can access the logs.

We want teams to be alerted if "X" changes in the log, for example.

For example... are the logs available to a custom API?  We are using Looker and we could use looker as a middle man on this if possible.  IF so... where do I find the logs in the directory?

 

Any help is appreciated.

Exibir comentário · Publicado 05 de jan. de 2022 · Craig VanDeVenter

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Craig VanDeVenter comentou,

ComentárioAccounts and billing

I would echo @... comment.  Plus 1 on ongoing replication.  I have upgraded sandbox but the idea that I have to delete and create a new sandbox to get updated prod seems silly.  I'm paying extra for the sync of metadata... that should be on weekly sync or even an on-demand.  
Setting up access for the teams that need the sandbox after updates seems crazy.  If we set up an SSO then the next time we need a snapshot of prod...we have to delete it, create new one, set up SSO and move on again.  IF that is indeed true.. this seems super odd and not well thought out.

Exibir comentário · Publicado 24 de jun. de 2021 · Craig VanDeVenter

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Craig VanDeVenter comentou,

Comentário na comunidade Q&A - Reporting and analytics

@... That was incredibly too easy.   

Amazing!  Appreciate it!

Exibir comentário · Publicado 07 de jun. de 2021 · Craig VanDeVenter

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Craig VanDeVenter criou uma publicação,

Publicação Q&A - Reporting and analytics

Hi All,
This should be simple but its proving difficult.
I know my cost per ticket is about $20

I'm trying to pull a Tickets created (or solved) * 20 to get a total cost over X time period.

Publicado 01 de jun. de 2021 · Craig VanDeVenter

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