Pesquisas recentes


Sem pesquisas recentes

ConnectPOS Support's Avatar

ConnectPOS Support

Entrou em 16 de out. de 2021

·

Última atividade em 22 de out. de 2021

Seguindo

0

Seguidores

0

Atividade total

4

Votos

0

Assinaturas

2

VISÃO GERAL DA ATIVIDADE

Atividade mais recente por ConnectPOS Support

ConnectPOS Support comentou,

ComentárioUsing themes and customizing your Help Center

hi, i can't see Edit Code when i customize the copy theme. Please guide me

Exibir comentário · Publicado 01 de jul. de 2021 · ConnectPOS Support

0

Seguidores

0

Votos

0

Comentários


ConnectPOS Support criou uma publicação,

Publicação Feedback - Ticketing system (Support)

Today I found an information from Zendesk that should cause the confusion and/or mis-understanding:

 

Per this subscription, I should be able to set up 2 Agents within my account. However, after creating 1 Agent, Zendesk said that there was no slot. At this moment, I realized that Zendesk has considered the Admin account as an Agent.

This caused a problem for our company since we have 2 Customer Supporters. For me, as an Admin, definitely I have all the powers but I will never interact with Customers, that's the job of Agents.

Therefore, it will be better if Zendesk put a disclaimer that: 2 Agents will be 1 Agent + 1 Admin, not "2 Agents are 2 Agents".

A bit disappointed about this.

Publicado 04 de mai. de 2021 · ConnectPOS Support

1

Seguidor

1

Votos

0

Comentários