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Developer
Entrou em 16 de out. de 2021
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Última atividade em 18 de out. de 2023
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Atividade mais recente por Developer
Developer comentou,
https://.zendesk.com/api/v2/triggers.json?include=app_installation,permissions&sort_by=updated_at&page[size]=100
We have very few triggers setup in our account. This seems like a server issue.
Exibir comentário · Editado 18 de out. de 2023 · Developer
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Developer comentou,
On more testing it was seen that the failure occurs when sort_by=updated_at&page[size]=100 both these parameters are used together
Exibir comentário · Publicado 17 de out. de 2023 · Developer
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Developer criou uma publicação,
Publicado 17 de out. de 2023 · Developer
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Developer criou uma publicação,
This is in regards to Zendesk Sell. We use this endpoint https://developer.zendesk.com/api-reference/sales-crm/sync/reference/?_ga=2.179548653.837193003.1669626299-268122732.1653560942 to receive events with respect to user creation, updation and deletion.
It looks like we are not receiving activities for all users.
For example: We use /v2/sync/%s/queues/main where %s is syncId. From this we filter out the meta.type "user". We saw that we have received events for 12 unique users when using sync and queue.
On checking the users endpoint https://developer.zendesk.com/api-reference/sales-crm/resources/users/ we see there are 32 users in total
Is anyone aware of any constraint here or we receive only events for a particular set of users.
Editado 01 de dez. de 2022 · Developer
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Developer criou uma publicação,
Sync and firehose API documentation (https://developers.getbase.com/docs/rest/articles/sync/requests) claims to send deleted events. However, I tried deleting a deal but did not receive the deleted event.
Following is what I did:
1. Created a new deal via UI
2. Start sync, via /v2/sync/start (sync API)
3. Fetch data from queue: /v2/sync/$SYNC_SESSION_ID/queues/main
4. Received the newly created deal as response
5. Deleted the deal via UI
6. Fetch data from queue: /v2/sync/$SYNC_SESSION_ID/queues/main
7. Did not receive the deleted event for that deal.
Same is the case with firehose API.
Is this expected?
Publicado 01 de set. de 2021 · Developer
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Developer criou uma publicação,
Please provide a solution to identify posts that have been deleted. I suggest returning all posts with a deleted_at property that is either null or a timestamp.
https://developer.zendesk.com/rest_api/docs/help_center/posts
This information would allow automation of an unpredictable and manual task of filtering out deleted records from our analysis.
Publicado 23 de abr. de 2021 · Developer
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