Lisa Colpoys
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Atividade mais recente por Lisa Colpoys-
Lisa Colpoys comentou,
Hi, we would like to not send out emails to customers/requesters when they update their own ticket (e.g., when they email us). I see that there is a tip in the article - Tip: If you want to prevent...
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Lisa Colpoys comentou,
Would like to strongly second this request. Currently on SMS initiated tickets, if an email address is added to the user profile later, then subsequent replies appear to be sent by email, although ...
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Lisa Colpoys comentou,
Hi, adding another request for this feature. We have a need to email a user at multiple email addresses sometimes and are not able to do so.
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Lisa Colpoys comentou,
The article says "Responses to notifications are placed into a Text ticket, like other inbound Text messages. If the end-user's number doesn't currently have an open ticket, a new ticket is created...
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Lisa Colpoys criou uma publicação,
Customize Talk Widget fields to make mandatory
We would like to make "Name" and "How can we help" mandatory fields in the Request a Callback form. Will save our agents time and we need to get this info anyway. Thanks!