Yura Yefymenko
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Yura Yefymenko comentou,
Yes I agree with Heather. My explanation was not really clear. I think the easiest analogy to make is a call center queue. Just like a call center we have several queues that the ticket will be...
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Yura Yefymenko comentou,
In our case, we have different levels of support. So when level 1 escalates/assigns a ticket to level 2, we need to know that this ticket is NEW in level 2 queue. NEW tickets get a higher priorit...