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Kristina Tibbitts

Entrou em 22 de out. de 2021

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Última atividade em 14 de mar. de 2024

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Kristina Tibbitts comentou,

Comentário na comunidade Feedback - Reporting and analytics (Explore)

We also need reporting based on ticket followers. It would be great to be able to set up reporting on how many tickets have a follower and break it down by follower name.

I tried setting up a trigger to add a tag whenever a follower was added to a ticket, but that doesn't seem to be an option either. 

Exibir comentário · Publicado 22 de jun. de 2023 · Kristina Tibbitts

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Kristina Tibbitts criou uma publicação,

Publicação Q&A - Reporting and analytics

We need reporting based on ticket followers. I haven't been able to find anything in Explore that would allow me to do this. Is there a way to set up reporting on how many tickets have a follower and break it down by follower name?

I tried setting up a trigger to add a tag whenever a follower was added to a ticket, but that doesn't seem to be an option either. 

Editado 22 de jun. de 2023 · Kristina Tibbitts

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Kristina Tibbitts comentou,

Comentário na comunidade Q&A - Tickets and email

We are having the same issue. In addition, some of our agents are no longer able to see the subject field of a ticket at all, unless it's a ticket that they created.

Exibir comentário · Editado 26 de abr. de 2023 · Kristina Tibbitts

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Kristina Tibbitts comentou,

Comentário na comunidade Feedback - Ticketing system (Support)

I agree, this is very inconvenient. We often have to search through pages looking for a particular ticket and having the individual page numbers made this much easier. 

Exibir comentário · Publicado 29 de mar. de 2023 · Kristina Tibbitts

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Kristina Tibbitts criou uma publicação,

Publicação Q&A - Reporting and analytics

Is there a way to report on side conversation recipients? I'm trying to determine how many side conversation emails were sent to a certain email address. I can see how many total side conversation emails were sent using an applied tag, but I can't figure out how to further break it down from there. 

Publicado 28 de mar. de 2023 · Kristina Tibbitts

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Kristina Tibbitts criou uma publicação,

Publicação Q&A - Tickets and email

We often have more than one open ticket per customer and need a way to ensure that our agents see other open tickets. Is there a way to have a pop-up or alert come up when a ticket is opened and there's another open ticket for the same customer? Ideally something with a check box that would require them to acknowledge before allowing them to proceed?

Publicado 09 de dez. de 2022 · Kristina Tibbitts

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Kristina Tibbitts comentou,

ComentárioWorking with articles in the knowledge base

Any updates on the bug? The anchor workaround didn't work for me and this is making it very difficult to create articles.

Exibir comentário · Publicado 11 de nov. de 2021 · Kristina Tibbitts

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Kristina Tibbitts comentou,

Comentário na comunidade Feedback - Help Center (Guide)

This would be extremely helpful!

Exibir comentário · Publicado 30 de abr. de 2021 · Kristina Tibbitts

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