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Trina comentou,
I would like to add my vote for macro reporting. I would love to remove macros that are never used! Agents would be able to find the macro they need if they didn't have to sort through unused one. ...
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Trina comentou,
Okay, at least follow the same form conditions versus showing ALL form fields. If the field wasn't shown on the customer facing form based on conditions, it shouldn't be displayed to the customer i...
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Trina comentou,
This is more than a year old, but I just discovered that agents (staff) are unable to update the organization(s) that they belong to, so I'll throw in my vote for this as well.
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Trina comentou,
You have my vote! As it is, I can't a word cloud report to work in Explore.
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Trina comentou,
Does this work when you have multiple schedules? I've been doing some testing and I'm not getting the desired results. Does the triggers that send the different notification (based in or out of bus...
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Trina comentou,
Rusty Gregory, I'd say something similar to what it was before where there was a stripe of color over the icons. If that isn't doable, I'd say allow us to change the full gray side bar to a color.
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Trina comentou,
I would love to see the Branding carry over to the Admin Center. It really helps as a visual to make sure that I'm in the correct environment when making changes. I have to be a little paranoid whe...
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Trina comentou,
It would be super helpful that once the Admin Center was opened, it stayed open vs navigating back to Support. For example, if I click to open a view in Support that the support view not open in th...
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Trina comentou,
Beverly Dawson, Scott Allison, I thought I was going crazy until I read Beverly's feedback. I had created a new chat group and added member when I created it. When I went to enable the chat group i...
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Trina comentou,
Thank you, Paweł Felczerek! I finally figured that out on my own just exploring all of the dashboard formatting options. Funny that Zendesk support didn't mention that.... ;)