Chris Hynes
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Chris Hynes comentou,
@Zac -- yep, that's exactly what it was. After some research I traced what was causing it -- Nvidia's software takes Ctrl + Alt + M by default: https://superuser.com/questions/1282799/what-is-preve...
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Chris Hynes comentou,
No, ctrl + alt + m doesn't work for me. Strange, I wonder if there's something about our instance -- I recall it not working when I tried in the past either. File a ticket if you could -- be good t...
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Chris Hynes comentou,
Looking in the keyboard shortcuts, it says ctrl + alt + m maps to "Open macro box". I would expect this to open the "apply macro" box at the bottom of the screen and allow me to start typing a macr...
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Chris Hynes comentou,
Point 1 and 4 are key for maximizing efficiency. In the old version with reply box at the top and comments below, newest first, your eye can always go to the top and action what's there. In the new...
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Chris Hynes comentou,
Yep, super frustrating that this was a forced upgrade to an inferior system. I concur with all of your points with the first and third being the most egregious. Having to scroll down through dozens...
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Chris Hynes comentou,
How do we reference the contextual ticket ID in the URL? With Targets, we are able to reference a ticket like this: https://ourdomain.zendesk.com/api/v2/tickets/{{ticket.id}}.json Which allows our...