Paul Dandurand

Problem —
When I receive a spam email to our support email (Zendesk), I know immediately it's spam just by reading it. I spend unnecessary time to click the ticket link at the top of the email, log into my Zendesk support page, then click three more times to mark it as a spam. 

Solution —
It would be super fast to just click a “mark as spam” link that’s pre-embedded at the top the original inbound support email. Zendesk to add this link just below the ticket number link. Clicking this link would trigger an action that will auto mark it as spam. Maybe the Zendesk system could bring up a web page saying it was marked as spam. 
 

I see this as big value with little work for the entire Zendesk customer base. If there are others out there who would like this, please upvote this suggestion. Thanks.
 

The following is one idea for this suggested Zendesk feature to help you think through it. This is using an "alias" feature.

1. Add a Create Alias Article button on the article's right side editing panel, maybe just above the Archive Article button.
2. User decides to have the same article show up in two different Guide sections. User clicks Create Alias Article button and a popup asks to choose the destination section, then when selected, clicks submit.
3. Under this button it now shows a section name as the selected alias location for reference.
4. When anyone goes to the section where the alias is located, that article label in the list with an "alias" icon to indicate it's an alias. When they click to open it, it brings them to the original article.
5. When the user admin goes to archive or delete an article (or archive) that has one or more aliases, a app prompts the admin saying it has aliases and deleting (or archiving) the article will also delete (archive) all aliases.

Dear Zendesk Product Manager,
This is such a common request from your user base. I wonder why you require folks to set up custom code instead of Zendesk just adding an alias for articles to be located in multiple places within your structure. I'm guessing it can't be hard to build.
The following is one idea of a draft requirement for this suggested Zendesk feature to help you think through it. Maybe it's more complex than I see it, and if so, I apologize for not knowing. :)

1. Add a Create Alias Article button on the articles right side editing panel, maybe just above the Archive Article button.
2. User clicks this button and a popup asks to choose the destination section, then when selected, clicks submit.
3. Under this button it now shows a section name as the selected alias location for reference.
4. When anyone goes to the section where the alias is located, that article label in the list will have an "alias" icon to indicate it's an alias. When they click to open it, it actually brings them to the original article.
5. When the user admin goes to archive or delete an article (or archive) that has one or more alias, the app prompts the user saying it has aliases and deleting (or archiving) the article will also delete (archive) all aliases.

This article talks about choosing or customizing the theme for the Help Center Guide. We have the Gather Community turned on and it has a default Zendesk image. Is there a way I can upload my own photo for the Gather Community top panel like I did for the Help Center Guide top panel? If so, where are the instructions?

Tipene Hughes
I have the same question. Can you please post your answer here for others like me to see?

Thanks,

Paul