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Mike Wiletzky

Entrou em 22 de out. de 2021

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Comentário na comunidade Feedback - Ticketing system (Support)

I also think merging organizations would be a good idea.  Here are some specific instances where it would be helpful to us:

1. We are using an integration with InfusionSoft and it seems as if that is sometimes resulting in variations of existing organizations getting created.

2. We support clients that are often merged/sold/re-named, etc.  This results in domain changes for a user that will often result in new Organizations.  Would be great to be able to merge those.

3. We sometimes accidentally add an organization that already existed but spelled slightly differently. I realize that's user error, but I support a SaaS product as well.  And sometimes you have to build in the flexibility in your product to allow the end users to correct their mistakes.  Having flexible functionality that results in them being able to make a mistake but not fix the mistake can cause a lot of problems.

Exibir comentário · Publicado 09 de jan. de 2018 · Mike Wiletzky

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