Tipene Hughes

1. Comunidade
2. Zendesk APIs
3. Stripe integration for my app with test mode

Hey Surabhi, Can you clarify if you're being prompted for this info directly from Stripe or Zendesk? Thanks, Tipene

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• Tipene Hughes
• Criado 28 de março de 2023 18:19
• 0 voto

1. Comunidade
2. Zendesk Suite Q&A
3. How to read the assets json file.

Thanks for update! Unfortunately you can’t render json data uploaded as an asset directly in the script.js or .hbs templates. A couple of options could be to store the data as an object directly in...

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• Tipene Hughes
• Criado 28 de março de 2023 18:11
• 0 voto

1. Guide
2. ...
3. Using themes and customizing your Help Center
4. Help center templating cookbook

Hi Cory Waddingham, The article object is not accessible within the document_head.hbs file. One way you could look at going about this is by using a bit of custom Javascript to append a title to th...

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• Tipene Hughes
• Criado 27 de março de 2023 21:36
• 1 voto

1. Guide
2. ...
3. Using themes and customizing your Help Center
4. Help center templating cookbook

Hey, c.keefe! You can access the help_center object in the home_page.hbs file. The object has the locale property available which should be what you're looking for. Feel free to reach out with any ...

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• Tipene Hughes
• Criado 27 de março de 2023 20:13
• 0 voto

1. Guide
2. ...
3. How to manage the help center
4. Can I prevent my content from displaying multiple times in Recent activity?

Hi all, Unfortunately, the recent_activity helper does not include updated articles at this time. Here's a link to the documentation that goes in to more detail about the helper:https://developer.z...

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• Tipene Hughes
• Editado 27 de março de 2023 19:57
• 0 voto

1. Comunidade
2. Zendesk SDKs
3. How to restart a conversation for bot after solving ticket?

Hey Jairo Tuboi It is the default behavior in Zendesk Support for a solved ticket to re-open if a new message is received. Once a solved ticket is moved to closed, a follow up ticket will be create...

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• Tipene Hughes
• Criado 27 de março de 2023 19:37
• 1 voto

1. Comunidade
2. Zendesk Suite Q&A
3. How to read the assets json file.

Hi Vishwanath, Just to clarify, are you referring to the guide help center code editor?

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• Tipene Hughes
• Criado 27 de março de 2023 19:09
• 0 voto

1. Comunidade
2. Zendesk Apps Framework (ZAF) Q&A
3. I can't run the app successfully: 422 error message

Hey Su Myo, Thanks for reaching out! So I can take a look at this in a bit more detail, I'm going to pull this in to a private ticket. You should see an email coming through from me shortly! Tipene

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• Tipene Hughes
• Criado 27 de março de 2023 18:59
• 0 voto

1. Comunidade
2. Zendesk Apps Framework (ZAF) Q&A
3. Zendesk Sell "top_bar" location leads to console error

Hey, Rémi! I've been able to replicate the issue on my end. I've asked the product team to take a look at this in more detail and will let you know when I have more information. As a workaround, th...

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• Tipene Hughes
• Criado 27 de março de 2023 16:21
• 1 voto

1. Chat
2. ...
3. How to manage the widget for live chat
4. How can I customize the Zendesk Chat widget using the JavaScript API?

Hi again Mark, here's an update on this topic from another thread:https://support.zendesk.com/hc/en-us/community/posts/4409222686618-Unhide-hide-messaging-widget

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• Tipene Hughes
• Criado 24 de março de 2023 12:42
• 0 voto