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Dane
Entrou em 16 de out. de 2021
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Última atividade em 03 de jul. de 2024
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Dane comentou,
Exibir comentário · Publicado 29 de jan. de 2024 · Dane
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Dane comentou,
Exibir comentário · Editado 26 de jan. de 2024 · Dane
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Dane comentou,
Unfortunately, it's not possible. Our practice here is whenever such scenario arises, we create another ticket and set the correct expectation to our customers.
Exibir comentário · Publicado 26 de jan. de 2024 · Dane
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Dane comentou,
Exibir comentário · Publicado 26 de jan. de 2024 · Dane
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Dane comentou,
Would you mind posting your use case to our Feedback on Support topic? This is to help get more visibility and votes on the idea. Then, others can share their use cases to further drive demand for that feature. Thanks!
Exibir comentário · Publicado 26 de jan. de 2024 · Dane
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Dane comentou,
Can you post the same on this page Using generative AI to create call summaries (EAP)? This is to make sure our Product Manager will also have visibility on such feedbacks.
Exibir comentário · Publicado 24 de jan. de 2024 · Dane
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Dane comentou,
What I did on my end, is to create a custom text field for phone number and have added a specific message on how to enter the correct format.
![](https://support.zendesk.com/attachments/token/ConCIfZ8zUgzYfVgKNHtbiKub/?name=Screenshot+2024-01-24+at+7.54.36+AM.png)
Afterwards, I have created a webhook for user update.
This is the endpoint I used:
https://.zendesk.com/api/v2/users/{{ticket.requester.id}}.json
![](https://support.zendesk.com/attachments/token/wC3no4V6lPsustDUzMJ3bFXSS/?name=Cursor_and_Webhooks_-_Webhooks_-_Apps_and_integrations_-_Zendesk_Admin_Center.jpg)
I have created a trigger using this endpoint.
![](https://support.zendesk.com/attachments/token/PQbESq4BaGGZAo3gkRY09av4s/?name=Screenshot+2024-01-24+at+7.59.29+AM.png)
![](https://support.zendesk.com/attachments/token/ZfWii4izKNOAzf9KUVftAE1UX/?name=Cursor.jpg)
This is the JSON Body:
{
"user": {
"phone": "{{ticket.ticket_field_}}"
}
}
The only issue here is the customer can make mistakes on entering the phone number.
Exibir comentário · Publicado 24 de jan. de 2024 · Dane
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Dane comentou,
Based on Messaging Metadata, it will only be added to new conversation or if the end-user have sent a message in existing conversation. Just in case you are experiencing an unexpected behavior, you can contact our support directly for further investigation.
Exibir comentário · Publicado 22 de jan. de 2024 · Dane
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Dane comentou,
Please contact our support directly and provide the necessary screenshots so that we can check it further.
Exibir comentário · Publicado 20 de jan. de 2024 · Dane
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Dane comentou,
I see, the custom fields is only available on the Additional Fields category. It can only be organized based on the position of other custom fields.
Exibir comentário · Publicado 20 de jan. de 2024 · Dane
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