Dane

1. Support
2. ...
3. Measuring success
4. Displaying your last 100 satisfaction ratings

Hi Sreekumar,If you are pertaining to iframe, unfortunately, it's not allowed. It's still possible though if you will leverage our API and have the values displayed through custom scripting on your...

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• Dane
• Criado 6 de junho de 2023 07:11
• 0 voto

1. Guide
2. ...
3. Using themes and customizing your Help Center
4. Creating custom pages in the help center

Hi Jordan,I'm certain that it's not natively available. You can also look into Help center JavaScript cookbook maybe it can provide something useful to your use case.You might be able to cobble som...

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• Dane
• Criado 6 de junho de 2023 06:21
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1. Explore
2. ...
3. Explore recipes
4. Explore recipe: Reporting on the duration of fields

Hi Carlos,It's not readily available. However, I'm thinking that it's possible through some form of customization with the Time Tracking App. Unfortunately, this is outside our scope and let's hope...

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• Dane
• Criado 6 de junho de 2023 06:16
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1. Guide
2. ...
3. Working with the Knowledge Capture app
4. Analyzing your Knowledge or Knowledge Capture app activity

Hi Simon,For the engagement engagement, these are tickets where any update using Knowledge or the Knowledge Capture app took place. More information can be found in Knowledge Capture dataset.

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• Dane
• Criado 6 de junho de 2023 06:11
• 0 voto

1. Comunidade
2. Zendesk Suite Q&A
3. Report on all ticket tags for tickets, filtered by a specific tag

Hi Emma,You can either create custom attribute that will specifically count the tickets with the tech tag. Then, use the default tag attribute to show all the tags.Reference: Reporting with tags

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• Dane
• Criado 5 de junho de 2023 23:17
• 0 voto

1. Comunidade
2. Feedback - Ticketing System (Support)
3. Bug - Requiring a Dropdown field is broken

 Hi Hannah,I have tried it on my end and it's behaving as expected. Can you try to add and remove the field on your form? Then, open an incognito window to test again.  If the same issue persisted,...

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• Dane
• Criado 5 de junho de 2023 22:57
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1. Explore
2. ...
3. Customizing reports
4. Working with tables

Hi Nikita,It's only possible for rows under the column of the selected metric.

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• Dane
• Criado 5 de junho de 2023 04:38
• 0 voto

1. Comunidade
2. Zendesk SDK for Unity - Messaging capabilities EAP
3. How do you assign the correct ticket metrics to multiple ticket handlers in messaging tickets?

Hi Kris,Unfortunately, messaging dataset does not include engagement.I would recommend that you create a new post in the General Product Feedback topic in our community to engage with other users w...

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• Dane
• Criado 30 de maio de 2023 22:35
• 0 voto

1. Objetos e regras
2. ...
3. Encaminhamento
4. Ativação e configuração do encaminhamento omnichannel

Hi Felipe,Due to the nature of your concern, I have created a ticket for you. Please wait for my update via email and let's continue from there.

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• Dane
• Criado 30 de maio de 2023 05:24
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1. Bots and automation
2. Custom bots and bot building documentation
3. Analyzing your Flow Builder activity

Hi Allison and Cassie,Flowbuilder dataset does not include Ticket ID.

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• Dane
• Criado 26 de maio de 2023 07:06
• 0 voto