Dane

1. Chat
2. ...
3. Best practices and recipes
4. Automatically route chats to departments

Hi Jahn,It seems that the ticket you have requested is still on-hold is awaiting the result for a recommendation provided. Please continue to work with the Advocate handling the ticket as the issue...

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• Dane
• Criado 6 de fevereiro de 2023 03:41
• 0 voto

1. Bots and automation
2. Custom bots (Flow Builder) documentation
3. Understanding answer flow step types

Hi Diogo,For the Help Center steps, one major requirement is article permissions must have the visible to everyone option selected.  Hi Lila,Thank you for sharing such a good feedback. I hope more ...

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• Dane
• Criado 6 de fevereiro de 2023 03:28
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1. Sell
2. ...
3. Working with leads and contacts
4. Merging leads or contacts

Hi Dotun,The best way to isolate this is to manually merge the leads and contacts first. If the same issue persisted even without using API, please contact our support directly and we'll investigat...

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• Dane
• Criado 6 de fevereiro de 2023 02:22
• 0 voto

1. Guide
2. ...
3. Using themes and customizing your Help Center
4. Setting up the search crawler

Hi Sarah,This is visible to Everyone and it is not possible to restrict it the same way as user segment for Help Center articles. Hi American Medical Association, For every domain that you will des...

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• Dane
• Criado 6 de fevereiro de 2023 01:36
• 0 voto

1. Comunidade
2. Zendesk Suite Q&A
3. Pre-filling ticket forms doesn't work well with logged out users and SSO

Hi Alan,We don't have any news on this one when I checked.

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• Dane
• Criado 4 de fevereiro de 2023 04:17
• 0 voto

1. Bots and automation
2. Custom bots (Flow Builder) documentation
3. Understanding automated bot response behaviors

Hi Team,I definitely agree with everyone regarding the design of the Article Suggestions. It could be improved by at least having the previous option "Was this helpful?" or anything similar. Our pr...

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• Dane
• Criado 4 de fevereiro de 2023 02:52
• 0 voto

1. Support
2. ...
3. Best practices and recipes
4. Understanding tags and ticket fields

Hi Jennire,There's no native way to determine where the tag is being utilized. However, you can use List Org API or List Ticket Fields API to perform a call and manually search for the tag. Refer t...

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• Dane
• Criado 4 de fevereiro de 2023 01:55
• 0 voto

1. Support
2. ...
3. Multiple language support
4. Providing multiple language support with dynamic content

Hi Andrew,I have tested it on my end. The value of the dynamic content was rendered without any issues.

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• Dane
• Criado 4 de fevereiro de 2023 01:08
• 0 voto

1. Apps and integrations
2. ...
3. Apps and the Zendesk Marketplace
4. Managing your installed apps

Hi mfg,The role and group restrictions is only for the actual app access. It is present for all integrations. Hi Rina,Unfortunately, it cannot be modified.

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• Dane
• Criado 4 de fevereiro de 2023 00:40
• 0 voto

1. Comunidade
2. Zendesk Suite Q&A
3. Email signature line breaks

Hi All, Unfortunately, we don't have a feature to restore deleted signatures. If this personally happens to me, I'll check old emails with the said signature for me to have an idea on how it was fo...

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• Dane
• Criado 3 de fevereiro de 2023 00:33
• 0 voto