Sean Bourke
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Atividade mais recente por Sean Bourke-
Sean Bourke comentou,
Hey Justin, We've recently announced the Slack Direct Messaging EAP which supports a DM conversational experience in Slack. We're also working on improvements to our notification engine to ensure t...
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Sean Bourke comentou,
Hey Hannah Ehrlich, The Zendesk Slack Integration doesn't currently work with tags or scheduled messaging. While we're working on adding broader compatibility for other Zendesk ticket criteria, it ...
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Sean Bourke comentou,
Hey Bill Cicchetti, At the moment, the Zendesk Jira Integration only supports linking one Zendesk to one Jira instance at any time. Curiously, are there specific features that you're seeking to tes...
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Sean Bourke comentou,
Hey Bill Cao, I've created a support ticket from your message, so that we can investigate this further.
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Sean Bourke comentou,
Hey Gautam Dama, Thanks for sharing this, however I suggest that you edit your post to remove the images. This relates to the behaviour of user search in the API, where it will search for all users...
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Sean Bourke comentou,
Hey Gautam Dama, The Reporter and Assignee fields are derived from the Jira user list. To see additional agents or users listed here, you would need to ensure that they also have an associated acco...
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Sean Bourke comentou,
Hi Federica Sapienza, Are you seeing this assignment in the Zendesk Ticket, or the Jira Issue? What actions are being performed which result in the ticket or issue being assigned?
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Sean Bourke comentou,
Hey Stephen Loase, Thanks for the suggestion. I've recorded your feedback to consideration in future updates and releases.
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Sean Bourke comentou,
Hey Joel Watson, Thanks for your feedback. We're currently working on some enhancements to the way that Slack notifications work and this feedback is very useful. To better understand this, is your...
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Sean Bourke comentou,
Hey Jimmy Rufo, It would be great to understand this use case a little more. Are you looking to identify to a Zendesk Agent when a Jira ticket last changed status, or when it was last updated (via ...