Sean Bourke
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Atividade mais recente por Sean Bourke-
Sean Bourke comentou,
Hi Alan Butcher, That looks like the trigger which supports legacy notifications and instead notified a webhook. If you have existing notifications, you can migrate these from the Slack Admin Cente...
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Sean Bourke comentou,
Hi Tomer Blankitny, This should be possible, however there are some caveats. Jira integration linked items aren't natively available within trigger placeholders, so you'll need to use the Jira fiel...
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Sean Bourke comentou,
Hi Shane Caplice, Thanks for your feedback. At the moment, there is no way to limit notifications also being sent to the channel. We've recently launched the ability to notify Slack via triggers an...
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Sean Bourke comentou,
Hey J. Greg Williams, Thank you for your feedback. When we introduced Slack notifications in triggers, we retained the default behaviour of posting to the channel to align to the existing notificat...
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Sean Bourke comentou,
Hi Phil Andrews, Thanks for sharing this question - I'd be keen to understand the use case a little better. Are you looking to include the assignee in the message to a channel (as a tag), or are yo...
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Sean Bourke comentou,
Hi Erinea Ravasio, The integration interacts with the Jira API, however there may be a short-lived cache which means that new tickets which were previously searched for are not visible for a minute...
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Sean Bourke comentou,
Hey Alan Butcher, Just to confirm - are you looking to add Organisation to the notification which is sent from Zendesk to Slack? If so, we've just enabled the ability to notify Slack from triggers,...
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Sean Bourke comentou,
Hi Heather Rommel, This update is reflected on the Zendesk Slack App which is used by Side Conversations, however there are no changes to Side Conversations within this update.
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Sean Bourke comentou,
Hey Dustin King, This depreciation will only impact the existing channel notifications which were configured using the /zendesk settings command in Slack. If you have setup a custom Slack App with ...
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Sean Bourke comentou,
Hey Mathias Møller, Thank you for your feedback. We understand that the options for notifications in Slack are limited and do not consider broader business logic. We're currently working on bringin...