Erin O'Callaghan
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Erin O'Callaghan comentou,
Zendesk is removing Net Promoter Score (NPS) survey functionality on April 30, 2023. For more information, see Announcing the removal of Net Promoter Score (NPS).
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Erin O'Callaghan comentou,
New EAP for Support: Macro suggestions Macros are a valuable tool that save agents time and help provide end users with consistent support. But knowing which maros to create is not always straight...
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Erin O'Callaghan comentou,
We've added a new recipe for Guide that lets you report on the number of article views for help center categories (using a calculated attribute): Help center category views
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Erin O'Callaghan comentou,
Hi Richard, yes, as long as you're capturing the Jira ID in a custom field, this is possible! To create the report, add the metric from the recipe above, and then add your custom field as an attrib...
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Erin O'Callaghan comentou,
Hi Judy Correia, it sure is! I've updated this article with a new topic about how to update an existing scheduled delivery.
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Erin O'Callaghan comentou,
Hi Erik Cerbulis, you can do this by adding the Ticket created - Date attribute as a filter and then taking the following steps: Click the filter you just added. Click Edit date ranges, and then g...
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Erin O'Callaghan comentou,
CJ Johnson I've updated the Using bookmarks across multiple dashboard tabs topic in this article, along with the Using filters across multiple tabs topic in the Best practices for using dashboard f...
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Erin O'Callaghan comentou,
Hi Katie Miles, yes that's correct! Focus was removed in summer 2021 as part of the move to drill in functionality, so I've removed its glossary entry from this article.
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Erin O'Callaghan criou um artigo,
Como encontro o valor certo para usar com o atributo "Changes - Previous/Novo valor"?
Pergunta Estou usando o atributo Alterações - valor anterior ou Alterações - novo valor do conjunto de dados Histórico de atualizações em uma fórmula do Explore. Insirai os valores do campo de tick...
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Erin O'Callaghan comentou,
We've added a new recipe for Support that shows you how to create alternate SLA metrics that use duration instead of status to determine when SLAs are achieved or breached: Creating alternate SLA ...