Erin O'Callaghan
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Atividade mais recente por Erin O'Callaghan-
Erin O'Callaghan comentou,
Hi Bob Gaul, I think there's an extra bracket and parenthesis after Assignee email that's causing the error. I tested the formula and it seems to work when written like this: IF (CONTAINS([Assigne...
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Erin O'Callaghan comentou,
Ilaria Vilardi Yep, there is! In that case, you can skip the result path calculation and just add a total on rows instead. In the example report below, you can see that there were 4 tickets tagged ...
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Erin O'Callaghan comentou,
Hi Ilaria Vilardi, you should be able to do this by following these steps: Create a standard calculated attribute with a formula similar to this example (replace "blue" with whatever tag you want...
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Erin O'Callaghan comentou,
Hi CJ Johnson, excellent question! I tested this out, and it looks like "To the end of: 1 month ago" gives the right number for a 12-month average.* I updated the recipe with that as the end date f...
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Erin O'Callaghan comentou,
Hi Ronald, the custom start of week setting doesn't affect the prebuilt Explore dashboards. But if you want, you can create a copy of a prebuilt dashboard, which would be affected by the custom sta...
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Erin O'Callaghan criou um artigo,
Análise de suas atividades no Zendesk Sell
O Zendesk Explore conta com um painel predefinido para ajudar você a monitorar suas atividades no Zendesk Sell. O painel Activities ajuda você a identificar as informações sobre e-mails, chamad...
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Erin O'Callaghan comentou,
Hi Jorge Hueso, thanks for letting us know! I've corrected the links so that they point to the right articles now.
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Erin O'Callaghan comentou,
We've added a couple new Explore recipes for you: (Support) Reporting on tickets with an internal comment before a public comment (Guide) Monitoring changes in search data according to search que...
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Erin O'Callaghan comentou,
Hi CJ Johnson, the new change here is that you can set permissions on entire datasets (rather than individual dashboards). Before, you could set these dataset-level permissions for custom datasets ...
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Erin O'Callaghan comentou,
New EAP for Support: Automated triage Automated triage uses artificial intelligence to enrich your tickets with intent and language predictions without the help of agents or admins. You can then u...