Erin O'Callaghan
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Erin O'Callaghan criou um artigo,
Como encontro o valor certo para usar com o atributo "Changes - Previous/Novo valor"?
Pergunta Estou usando o atributo Alterações - valor anterior ou Alterações - novo valor do conjunto de dados Histórico de atualizações em uma fórmula do Explore. Insirai os valores do campo de tick...
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Erin O'Callaghan comentou,
We've added a new recipe for Support that shows you how to create alternate SLA metrics that use duration instead of status to determine when SLAs are achieved or breached: Creating alternate SLA ...
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Erin O'Callaghan criou um artigo,
Novidades do Zendesk: Outubro de 2022
Clique em Seguir na seção de Novidades para ser notificado da publicação das novidades do mês. Veja as novidades do último mês: Support Mensagens Explore Guide E não deixe de conferir: Program...
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Erin O'Callaghan comentou,
Sorry about the wrong rollout date, CJ Johnson! I've corrected it in the table above. The data is available from September 20, but the rollout happened on September 22.
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Erin O'Callaghan comentou,
Hi James Yang, the Analyzing your Flow Builder activity article describes the prebuilt Explore dashboard that shows information about the number of users who engaged with the bot or were transferre...
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Erin O'Callaghan comentou,
In the beta dashboard builder, we’ve released four new templates that help you quickly create dashboards to report on historical (non-live) data: Support solved tickets Support resolution time Sup...
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Erin O'Callaghan comentou,
In the beta dashboard builder, we’ve released four new templates that help you quickly create dashboards to report on historical (non-live) data: Support solved tickets Support resolution time Sup...
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Erin O'Callaghan comentou,
Thanks for pointing this out, Judy Correia! I've updated the first set of steps in this article to mention that you first need to create or open a report.
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Erin O'Callaghan comentou,
I did some testing on this, and it appears the system uses the time when the agent started working on the update to determine whether the update falls inside or outside business hours. So for your...
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Erin O'Callaghan comentou,
I’m glad it worked for you! As for filtering the report, I see from your screenshot that you’re using the Update - Month attribute in the Rows panel. I’d recommend moving that attribute to the Fil...