Amisha Sharma

1. Comunidade
2. Feedback - Ticketing System (Support)
3. Agent Workspace: Keep content from internal note if changing to public reply

Hey Dave Rooney - If you turn off the draft carry over setting, nothing would change for you, you'll be able to let each channel treat its own draft. If you turn on the setting, you will be able to...

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• Amisha Sharma
• Criado 2 de fevereiro de 2023 21:54
• 0 voto

Comentário oficial

1. Comunidade
2. Feedback - Ticketing System (Support)
3. Agent Workspace: Keep content from internal note if changing to public reply

Hello Everyone, We're currently actively working on exploring the best solution for this pain point and have prioritized working on this start of Q2. We're here to collect some more feedback from y...

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• Amisha Sharma
• Criado 2 de fevereiro de 2023 01:20
• 0 voto

Comentário oficial

1. Comunidade
2. Feedback - Ticketing System (Support)
3. Agent Workspace Issue

Please continue discussing the desired composer position issue here: https://support.zendesk.com/hc/en-us/community/posts/4408860670106-Customize-Agent-Workspace   Thanks!

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• Amisha Sharma
• Criado 30 de janeiro de 2023 22:16
• 0 voto

1. Comunidade
2. Feedback - Ticketing System (Support)
3. Your new design is absolutely terrible and dysfunctional, please allow option to switch back.

Please continue discussing this topic here: https://support.zendesk.com/hc/en-us/community/posts/4408860670106-Customize-Agent-Workspace Thanks!

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• Amisha Sharma
• Criado 30 de janeiro de 2023 22:15
• -1 votos

1. Comunidade
2. Feedback - Ticketing System (Support)
3. Agent workspace : Switch "Reply field" and "Request filed" (up/down) like when the workspace is disabled

Please continue discussing this topic here: https://support.zendesk.com/hc/en-us/community/posts/4408860670106-Customize-Agent-Workspace Thanks!

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• Amisha Sharma
• Criado 30 de janeiro de 2023 22:14
• 0 voto

1. Comunidade
2. Feedback - Ticketing System (Support)
3. New Agent Workspace and impact on readability and health (posture/neck issues)

Please continue discussing this topic here: https://support.zendesk.com/hc/en-us/community/posts/4408860670106-Customize-Agent-Workspace Thanks!

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• Amisha Sharma
• Criado 30 de janeiro de 2023 22:10
• 0 voto

1. Comunidade
2. Feedback - Ticketing System (Support)
3. Agent Workspace UI Issues

Please use this thread to continue discussing the order of comments topic: https://support.zendesk.com/hc/en-us/community/posts/4409222725530-Change-the-order-of-the-comments-as-an-agent-when-viewi...

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• Amisha Sharma
• Criado 30 de janeiro de 2023 22:03
• 0 voto

Comentário oficial

1. Comunidade
2. Feedback - Ticketing System (Support)
3. Ticket Flow and Reply Box Location in Agent Workspace

Hello all, please continue discussing this topic here: https://support.zendesk.com/hc/en-us/community/posts/4409222725530-Change-the-order-of-the-comments-as-an-agent-when-viewing-a-ticket Thanks!

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• Amisha Sharma
• Criado 30 de janeiro de 2023 21:43
• 0 voto

Comentário oficial

1. Comunidade
2. Feedback - Ticketing System (Support)
3. Different colored messages in ticket

Please use this thread to discuss further on this topic: https://support.zendesk.com/hc/en-us/community/posts/4408860699034-Agent-Workspace-conversation-line-breaks-color-coded-replies Thanks!

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• Amisha Sharma
• Criado 30 de janeiro de 2023 21:16
• 0 voto

Comentário oficial

1. Comunidade
2. Feedback - Ticketing System (Support)
3. Apply styling / separator between ticket replies in Agent Workspace

Thanks for providing feedback. We're discussing this topic here: https://support.zendesk.com/hc/en-us/community/posts/4408860699034-Agent-Workspace-conversation-line-breaks-color-coded-replies  Ple...

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• Amisha Sharma
• Criado 30 de janeiro de 2023 21:15
• 0 voto