Amisha Sharma
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Atividade mais recente por Amisha Sharma-
Amisha Sharma comentou,
Hello Anton Maslov - You're correct! If you change macros to add comment as public and if agent has "draft mode = on", the macro should be applied to the public composer with draft mode on. I'd enc...
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Amisha Sharma comentou,
Hey Matthew Davis, This is the first post for this release. It's Zendesk's standard procedure not to pre-announce changes like this, unless they require advanced preparation from the customer's sta...
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Amisha Sharma comentou,
Hey Priyanka Vallabh - This feature is currently rolling out. It will be available on your account sometime between today and end of this week :)
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Amisha Sharma comentou,
Comentário oficial Hello everyone, we're excited to announce the release of draft mode in the composer to solve the pain point discussed in this thread. Please provide your feedback here: https://support.zendesk.com/...
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Amisha Sharma comentou,
Comentário oficial Hello everyone! We're very excited to announce that we are rolling out composer resize persistence starting today. Please share your feedback here: https://support.zendesk.com/hc/en-us/community/po...
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Amisha Sharma criou uma publicação,
Draft mode in composer - We want your feedback :)
Draft mode in composer is now available on Agent Workspace. Now, instead of composing messages as internal notes then copying them over to public replies, you can write a draft first in the public...
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Amisha Sharma criou uma publicação,
Announcing Composer resize persistence - We need your feedback :)
Rollout start: May 16, 2023Rollout end: May 19, 2023 The new composer resize capability is now available on Agent Workspace. What’s changing? With this release, when you resize the composer in a t...
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Amisha Sharma comentou,
Comentário oficial Hello everyone, I spoke too soon previously. We had planned to work on this last year, but this project got deprioritized due to some higher impact projects coming to our radar. Unfortunately, we ...
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Amisha Sharma comentou,
Comentário oficial Hey folks! We appreciate your feedback on this topic and would love to hear more directly from you live. Please join us on Thursday, April 25th at 9 AM PDT for our PM Roundtable. It’ll be an open d...
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Amisha Sharma comentou,
Comentário oficial Hey folks! We appreciate your feedback on this topic and would love to hear more directly from you live. Please join us on Thursday, April 25th at 9 AM PDT for our PM Roundtable. It’ll be an open d...