Amisha Sharma

1. Comunidade
2. Feedback - Ticketing System (Support)
3. General Feedback from a team that has begun to use Teamwork

Hello Sean Leal, Thanks for your feedback. I wanted to quickly jump in and provide a few feature updates which might help with productivity: Different colored backgrounds to differentiate when a c...

• Visualizar comentário
• Amisha Sharma
• Criado 17 de novembro de 2023 18:48
• 0 voto

Comentário oficial

1. Comunidade
2. Feedback - Ticketing System (Support)
3. Shortcut for External and Internal Message

Hello Andre Litfin -  We provide shortcuts to switch between the two. Try:

• Visualizar comentário
• Amisha Sharma
• Criado 17 de novembro de 2023 18:39
• 0 voto

Comentário oficial

1. Comunidade
2. Zendesk Suite Q&A
3. AI chat plugin that will rewrite entered text

Yes, we do. Here you go: https://support.zendesk.com/hc/en-us/articles/5686239572250-Announcing-the-summarization-and-text-enhancing-EAP

• Visualizar comentário
• Amisha Sharma
• Criado 17 de novembro de 2023 18:31
• 0 voto

1. Support
2. ...
3. Ticket customization
4. Configuring the conversation flow and composer location in tickets

Hi all, thank you for your comments and raising your concerns on this matter. We understand your frustration and viewpoints here and appreciate you taking the time to share your thoughts. Please se...

• Visualizar comentário
• Amisha Sharma
• Criado 17 de outubro de 2023 18:52
• -4 votos

Comentário oficial

1. Comunidade
2. Feedback - Chat and Messaging (Chat)
3. Change Enter key from being Send button.

Hello everyone, We heard you! We recently released Draft Mode in Agent Workspace. Please see here: https://support.zendesk.com/hc/en-us/community/posts/5706421005978-Draft-mode-in-composer-We-want-...

• Visualizar comentário
• Amisha Sharma
• Criado 10 de outubro de 2023 21:36
• 0 voto

1. Comunidade
2. Feedback - Ticketing System (Support)
3. Change the order of the comments as an agent when viewing a ticket

Hello all, Thanks for all your comments. Sean Tassi - Yes, this configuration will be a part of the release. I wanted to get an exact rollout data before posting here. Excited to share that we will...

• Visualizar comentário
• Amisha Sharma
• Criado 6 de setembro de 2023 20:44
• -1 votos

1. Comunidade
2. Feedback - Ticketing System (Support)
3. Regarding the reply box and UI behavior

Thanks for providing feedback. We will consider this as an improvement.

• Visualizar comentário
• Amisha Sharma
• Criado 6 de setembro de 2023 20:38
• 0 voto

1. Comunidade
2. Feedback - Ticketing System (Support)
3. Allow disabling auto formatting as Agent preference

Thanks for letting me know. This behavior is due to providing markdown capabilities in Agent Workspace. If you copy text from a plaintext source, we treat it as markdown and it gets converted upon ...

• Visualizar comentário
• Amisha Sharma
• Criado 25 de julho de 2023 16:15
• 0 voto

1. Comunidade
2. Feedback - Ticketing System (Support)
3. Need feedback on the release of a Markdown enhancement in Agent Workspace

Hello Tommy (Anatolii Binkovskyi) - Your account should have received the update by now. Are you still looking for the code of inline images?

• Visualizar comentário
• Amisha Sharma
• Criado 24 de julho de 2023 21:21
• 0 voto

1. Agent guide
2. Ticket basics
3. Formatting text with Markdown

Hello Stefan Roevros - We have released a fix for this. Rendering links and images should work now. Please let me know if otherwise. Thanks!

• Visualizar comentário
• Amisha Sharma
• Criado 24 de julho de 2023 21:17
• 0 voto