Jade Sorroll
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Jade Sorroll comentou,
To add insult to injury Zendesk have just announced price increases that work out to a £20 per month increase per agent for us! Ridiculous.
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Jade Sorroll comentou,
In addition to my previous comment - you are actually driving behaviour to a less secure setup. I have seen clients use an agent account as the admin account and share logins to get around this. If...
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Jade Sorroll comentou,
This is such a poor decision. We need to pay £79 extra per month for a user that only needs to access admin settings and does not utilise any of the other features. Very poor. With the price increa...
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Jade Sorroll comentou,
Same use case as Ethen - CEO is the owner and just needs access to the admin, billing and no access needed to raise or action tickets, however, an additional unnecessary licence is required.