Brian Evans
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Brian Evans criou uma publicação,
Replies from SMS messages opening a new ticket- Workaround?
Hi all, I was just wondering if someone could assist me with the issue I have with SMS replies opening new tickets. For example, we have an automated system that will email out to a sub set of ...
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Brian Evans comentou,
Hi Joyce, Thanks for the information. I am aware that this is the current, expected, normal behaviour but I'm trying to figure out if there is some way, or trigger I can create, that would merge ...
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Brian Evans criou uma publicação,
Replies from SMS messages opening a new ticket
RespondidaHi all, I was just wondering if someone could assist me with the issue I have with SMS replies opening new tickets. For example, we have an automated system that will email out to a sub set of ...