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Newport IT

Entrou em 01 de mar. de 2024

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Publicação Feedback - Ticketing system (Support)

When you use the sidebar for side conversations, the total number of tickets aren't shown on the icon - only unread. When not using the sidebar for sidebar conversations, there's a bubble with the amount of side conversations, at the 'side conversations' button on top.

So, to see if there are any side conversations on a ticket when using the sidebar for it, you'll have to either scroll through the whole ticket, or open side conversations in the sidebar, which is not as smooth as just having the count there.

Publicado 04 de mar. de 2024 · Newport IT

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ComentárioSetting up Agent Workspace

Hello,

When using the context sidebar to view side conversations, there is no 'bubble' for the count, except for when there are unread conversations. If you're not using the context menu for side conversations, it always shows the number in a gray bubble with the number of side conversations, and then the bubble goes blue(?) when you have unread ones.

This means that our support staff would have to change to the side conversation view in the context sidebar, or scroll through the whole ticket to see if there are any side conversations, which is way slower than just seeing the count bubble on top of the ticket.

Exibir comentário · Publicado 01 de mar. de 2024 · Newport IT

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