Matthew (Jason) Huh
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Matthew (Jason) Huh criou uma publicação,
Make Zendesk Macros Searchable based on keywords within the template
Currently we have over 130 macros, and the feedback we received from the team was that it's impossible to keep track 1. Product/process/Promos that need to be updated. Need to remember the exact te...
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Matthew (Jason) Huh criou uma publicação,
Sending Proactive SMS to end-users who have not been created
It would be great to have a feature where you can send an SMS to a phone number that is not already an end-user. We have agents who do not have access to create a new contact, and sometimes reach o...
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Matthew (Jason) Huh criou uma publicação,
Automatically reassign agent who last updated a ticket
We have a process where agents are responsible for all new and open tickets during their shift. Sometimes the open tickets are handled by the next agent, but still associated with the previous agen...